Frequently Asked Questions

Can I see information on any past orders I've place on the Web?

Yes. Once logged in, you can click on the "My Account" link and view your account. From here you can access your order history by clicking "Order Status".

 

I have a new address or phone number.  How can I change this?

Once logged in, you can click on the "My Account" link and view your account. From here, you can update your account information by clicking "Update Account".

 

Can I change my password?

Once logged in, you can click on the "My Account" link to view your account. From here, you can change your password by clicking "Reset Password".

 

Can I ship my order to a PO Box?

Unfortunately, no. All deliveries will come via FedEx/UPS and must be delivered to a physical address.

 

How long will it take to receive my order once it has been placed online?

Most in-stock orders ship with-in 1 to 2 business days (inventory permitting). Depending on your shipping method, your order should be delivered within 3 to 7 business days after it ships.

 

I have a question and I haven't seen it answered in the FAQ. Can I call or email someone to assist me?

Yes! If your call pertains to your Web order or to the Web site, please contact us via email at customerservice@iceboxmail.com.

 

What is your Return Policy?

We hope you are completely satisfied with your order. If for any reason you are dissatisfied with your purchase, simply return the merchandise within 30 days of the date of your purchase for an exchange or refund. In order to assist us with your return, the following terms and conditions do apply.

 

To Make Your Return:

Please contact us at customerservice@iceboxmail.com. with your order number and reason for return. Upon approval for return, please ship your return item in the original package with your sales receipt. Please send the package prepaid and insured to us. We do not accept C.O.D. deliveries.

 

Please note the following limitations and exclusions:

You must have a valid sales receipt in order to receive a refund or credit. If you do not have a valid receipt, we are unable to make a return or exchange of product.

Returned merchandise must be unwashed, unworn and not damaged after you received it from us.

If you request and are eligible for a refund, we will refund the price actually paid by you for the returned item. Shipping and handling costs are non-refundable unless we have sent the wrong item, or the item sent is defective or damaged at the time of delivery.